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Water Utilities

Service + Maintenance Requests

For emergency service, call the Water Utilities 24-hour hotline at (972) 721-2281.

Review the Frequently Asked Questions below before calling Water Utilities for a maintenance request. Many issues and questions can be resolved there.

Water and Wastewater Issues

For water and wastewater related maintenance issues and emergencies, call (972) 721-2261. Water Utilities personnel can assist you with the following:

Wastewater backup - call immediately
Report suspected wastewater overflow
Low water pressure
No water service that is not related to a disconnection due to nonpayment
Discolored water

Water Utilities: Water Concerns

What should I do if wastewater is backing up?

Locate the wastewater cleanout outside your house. The cleanout is usually capped with a white, square, plastic piece about 4-inches above the ground. The exact location varies from home to home, or could be hidden or buried by a previous owner. It is the property owner's responsibility to maintain the cleanout.

Remove the cap and immediately call Water Utilities at (972) 721-2261. A crew will be dispatched to determine if the blockage is the city’s responsibility or if you will need to call a plumber.

Will the City of Irving repair leaks inside my home?

No. The City of Irving will repair leaks up to the water meter. All pipelines and devices on the customer’s side of the meter are the responsibility of the customer.