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Deposits

The City of Irving reserves the right to hold or delay service requests for any of the following reasons:

Incomplete application.
The lack of proper documentation to activate the account, such as a lease, closing paperwork or photo ID.
Service location recently disconnected for nonpayment.
Unpaid balance left from a prior account.

New Residential

New Commercial

Waiver of Deposit

New residential customers are required to pay a minimum deposit of $75.

Your deposit may be higher than the minimum if you had previous accounts for services with an unsatisfactory payment history.
The deposit will be refunded to your account following a full 12 months of service provided you have not had more than two late payments on the account.
If any deposit money is in escrow on your account when you close your account, the deposit will be applied to the balance on your final bill.
If applicable, any remaining balance will be automatically refunded to you, within 45 days, by check if the balance is $10 or more. You will need to request a refund for balances of less than $10 by calling Customer Service at (972) 721-2411.

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