Be the catalyst for community change—join the Irving Ambassador Program and lead a more engaged, connected future!
The City of Irving’s Ambassador Program is a strategic initiative designed to strengthen community engagement and enhance public service delivery through a network of trained local representatives. The City of Irving’s Ambassador Program builds on the success of the Irving 360 Academy by engaging its alumni to serve as community liaisons.
Ambassadors are trained representatives who drive outreach, foster engagement and strengthen connections between the city and its residents. The program specifically targets individuals who can connect with historically disengaged groups, ensuring that all community voices are heard and that city initiatives reach a broader audience.
Ambassadors participate in regular training and monthly meetings, equipping them with the knowledge and tools needed to effectively communicate the benefits of city services and events. Through coordinated outreach efforts and community events, the program has enhanced public engagement and helped bridge the gap between city leadership and residents.
Since its inception, the Ambassador Program has engaged over 100 community leaders who have facilitated more than 50 neighborhood events and public forums. This proactive outreach has led to a measurable 15% increase in resident satisfaction with city communications, as feedback from ambassadors directly informs service improvements and policy adjustments. The initiative not only bolsters transparency but also streamlines the flow of critical information, ensuring that residents are well-informed and actively involved in shaping their community.
Overall, the Ambassador Program is a key element of Irving’s commitment to transparent, inclusive governance, driving measurable improvements in community involvement and ensuring that residents are active partners in shaping the city’s future.
On Jan. 6, 2014, the Irving Fire Department became the first department in the state of Texas to achieve the award and designation of "Recognized Best Practices Fire Department" from the Texas Fire Chiefs Association Best Practices Recognition Program.
For accessibility issues regarding physical access to any city facility, parking area or program or activity:
Brad Hughes, ADA Coordinator
City of Irving
825 W. Irving Blvd, 2nd Floor
Irving, TX 75060
Email Brad Hughes
For accessibility issues regarding sidewalks, curbs or streets:
City of Irving Street Operations
(972) 721-2201
Pothole Hotline:(972) 721-7303
For accessibility issues regarding City Council Chambers:
City Secretary’s Office
(972) 721-2493
For issues encountered with any page on the City of Irving website that present a challenge for users with special needs, email the webmaster.
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