Payment Options

City of Irving utility bill payments made online or through a customer’s bank website generally take at least two bank business days to be credited to your account. Late payments are subject to additional fees and penalties, per city ordinance.

MyIrvingBill.org

Pay your City of Irving utility bill online. The City of Irving’s Utility Payment website accepts Discover, MasterCard and VISA debit / credit cards, as well as e-checks. The site provides a number of features and functionality to customers:

1. Customers can make a one-time online payment without setting up an account.
2. Customers can create an account to access more features, including:
3. Recurring (automatic) online payments from your checking account or credit/debit card.
4. View and pay multiple accounts at one time (business, multifamily accounts).
5. Paperless billing with email reminders.
6. View billing and payment history.
7. View water consumption history.

Your account number and the service address for the account are required for online one-time and recurring utility bill payments.

Your Bank Website

The City of Irving accepts payments made through a customer's bank, also known as electronic ACH.

Banks and other financial institutions offer online bill payment, which allows a customer to set up payees online and submit payment requests. The financial institution debits the holder's account and will print and mail a check or submit payment electronically in the amount submitted.

Customers should make themselves aware of how their bank processes requests. Typically, regular bank electronic transactions will be delivered in one to two business days, and checks printed and mailed on your behalf will be delivered in five to seven business days.

Mailing Payments

Please mail payments to the address shown on the billing statement or to 825 W Irving Blvd., Irving, Texas 75060.

Allow seven to 10 business days for the payment to be reflected on your account.

Phone Payments

Municipal utility customers can pay bills by using an automated phone system. There are no additional fees to the customer using this option, and MasterCard, VISA or Discover credit cards are accepted.

To take advantage of this convenient payment method, have your credit card along with the utility account number available and call (972) 721-3774. Follow the automated prompts.

City Hall

1. In-person at the Customer Service windows on the first floor of City Hall, 825 W. Irving Blvd., from 8 a.m. to 5 p.m., Monday through Friday. Cash, check, money order, VISA, MasterCard and Discover credit / debit cards are accepted.
2. Drop-off payment box located on the drive between City Hall and the Jack D. Huffman Community Building, near the parking garage. 
3. When using the drop-off remember:
4. Pick-up time: Monday through Friday at 7:59 a.m. (except city holidays)
5. Payments deposited will post on the next business day.
6. Include the account number on all payments.
7. Payments made after pick-up time on due dates may incur penalties.
8. Never deposit cash/coins in box.

Payments received after 5 p.m. are posted to the account the next business day and may be subject to additional fees and penalties, per city ordinance.

Authorized Payment Locations

For accounts that are not past due, utility payments can be made at one of many of our authorized payment locations:

1. Irving Fiesta Mart locations at 975 W. Irving Blvd. or 1145 W. Airport Freeway.
2. Any ACE Cash Express (Locations nationwide)
3. Western Union (Irving locations)

Transactions made at these locations are not automatically displayed on your account and may be delayed.

If a customer is unable to pay a Water Utility bill on time as the result of financial hardship or high water usage due to a repaired leak, the City of Irving Customer Service Department can arrange a payment plan.

Arrangements can be made in person at the Customer Service Department offices, City Hall, 825 W. Irving Blvd., or by completing a Payment Agreement Form (PDF) (Spanish-language form) and faxing it to (972) 721-3733.

Payment agreements can be arranged a maximum twice per year by the account holder or co-applicant listed on the account.

Contact a customer service representative at (972) 721-2411 to determine if other options may be available to you.