Service + Maintenance Requests
For emergency service, call the Water Utilities 24-hour hotline at (972) 721-2281.
Review the Frequently Asked Questions below before calling Water Utilities for a maintenance request. Many issues and questions can be resolved there.
Water and Wastewater Issues
For water and wastewater related maintenance issues and emergencies, call (972) 721-2261. Water Utilities personnel can assist you with the following:
- Wastewater backup - call immediately
- Report suspected wastewater overflow
- Low water pressure
- No water service that is not related to a disconnection due to nonpayment
- Discolored water
Water Utilities: Water Concerns
What should I do if wastewater is backing up?
Locate the wastewater cleanout outside your house. The cleanout is usually capped with a white, square, plastic piece about 4-inches above the ground. The exact location varies from home to home, or could be hidden or buried by a previous owner. It is the property owner's responsibility to maintain the cleanout.
Remove the cap and immediately call Water Utilities at (972) 721-2261. A crew will be dispatched to determine if the blockage is the city’s responsibility or if you will need to call a plumber.
Will the City of Irving repair leaks inside my home?
No. The City of Irving will repair leaks up to the water meter. All pipelines and devices on the customer’s side of the meter are the responsibility of the customer.
Who do I call about low water pressure to my home?
Call Water Utilities at (972) 721-2261 and if necessary, a crew will be dispatched to investigate.
Can the City of Irving recommend a good plumber?
Unfortunately, no. Customers can seek recommendations from relatives, friends, and neighbors or research online reviews of local plumbers.
