Digital Downloads


Hoopla

Libby

Kanopy

Ebsco EBooks

New York Times

Wall Street Journal

Troubleshooting Tips and Tech Help


Need Digital Downloads Help?


Having trouble with a Digital Download service?


Check out the Troubleshooting page for tips or fill out the Digital Downloads Troubleshooting Form and a staff member will be in contact during regular business hours, Monday to Friday, 8 A.M. to 5 P.M.


Need to Schedule Tech Help?


The library’s Tech Help service can help patrons learn basic technology skills such as learning how to use a mouse and keyboard, internet navigation, creating an email or social media account, downloading apps, using Microsoft Office and getting started with library resources. A full list of topics is available on the Tech Help form.


Tech Help is an appointment-based. Request an appointment by filling out the Tech Help appointment form. Library staff can assist with or submit a form on a customer's behalf.


These appointments are educational in nature. Library staff are available in this one-on-one setting to help users understand technology in a customizable format. Staff are available to teach patrons how to do something; not do it for them.


Staff are not able to assist with time sensitive tasks or situations involving malfunctioning devices, software, providing medical or legal advice or advance technology assistance.


Staff will do their best to respond to Tech Help appointment requests within two business days and will schedule a one-hour appointment. In order to allow staff enough time to serve as many people as possible, patrons may make two appointments per month.